Inside Sales Representative -WIN Team Le
SSAB
Duties and responsibilities
- Sales Force support; to include, inputting data, following up on leads, contacting RSMs if/when needed, converting leads into quotes/orders, improving reports, and uploading data into SAP B1
- Manage and maintain the Salesforce CRM system, including inputting data, following up on leads, contacting RSMs as needed, converting leads into quotes/orders, and improving reports.
- Utilize Salesforce to upload, track, and follow up on quotes in accordance with company policy and sales strategies, gathering information from customers, partners, trade shows, etc.
- Develop advanced Salesforce reports and dashboards to monitor customer historical order information and sales performance.
- Uploading, tracking and following up quotes entered into Sales Force in accordance with Company Policy and based on identified sales strategy and information collected from customers, partners, trade shows, etc.; to include reporting and tracking customers’ historical order information
- Source new sales opportunities through inbound lead follow up, outbound cold calls and emails
- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
- Suggest related and new items (value added & complimentary products), explain technical features, and comply with the Company’s Ethical Policy
- Works closely with Marketing, attend trade shows, organize leads for respective team members, travel with RSMs and report on new products and developments in the industries we support
- Works closely with Inside Sales, Outside Sales, B1 Team, Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of reports using Excel, Power BI & Sales Force
- Contributes to team effort by accomplishing related results as needed
Required Education & Experience:
- High School Diploma or equivalent
- 2 - 4+ years of experience performing sales (inside or outside)
- High-level proficiency in Salesforce CRM: Extensive experience in managing data, creating advanced reports and dashboards, and optimizing CRM processes.
- Advanced data management skills, including data import/export and cleansing.
- Expertise in creating and customizing complex reports and dashboards.
- Strong ability to design and implement Salesforce automation and optimization processes.
- Experience with Salesforce administration tasks, including managing users, roles, and permissions.
- Knowledge of integrating Salesforce with other systems and applications.
- Proven ability to train and support end-users.
- Salesforce certifications are preferred (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator).
- Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
- Excellent computer proficiency in Microsoft Excel (PowerPoint, Outlook and TEAMS)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
- Maintains good public relations by displaying an attitude of dedication, courtesy and professional competence that will be recognized as such by customers (internal and external)
- Current/active driver’s license
- Bachelor’s Degree in a Technical or Business discipline from an accredited College or University, or an equivalent combination of education & experience
- 5 - 8+ years of experience performing sales (inside or outside)
- Experience in Power BI and SAP B1
- Experience in the steel industry
Travel 25% of time for meetings at other SSAB locations, trainings, trade shows, traveling with outside sales, seminars & conferences as needed
Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, provincial and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards