Billing and Customer Service Representative
Sinclair Inc.
The ideal candidate is detail-oriented, organized, and capable of working in a fast-paced media environment with multiple deadlines and high client expectations.
Key Responsibilities
Billing & Accounts Support
- Prepare, review, and process broadcast advertising invoices for television, radio, digital, or multimedia campaigns
- Verify billing accuracy against advertising contracts, traffic logs, affidavits, and aired schedules
- Process billing adjustments, credits, and account updates as needed
- Investigate and resolve billing discrepancies related to commercial airings, make-goods, preemptions, and campaign changes
- Support month-end billing activities and reporting processes
- Maintain accurate billing documentation and records
- Serve as a point of contact for advertisers, agencies, and internal sales teams regarding billing and account inquiries
- Respond promptly and professionally to customer questions via phone and email
- Communicate effectively with Sales, Traffic, Programming, and Finance departments to resolve client issues
- Provide clients with invoice copies, account statements, proof of performance, and payment information
- Maintain positive client relationships through responsive and solution-focused service
- Maintain accurate customer and advertiser records within billing and traffic systems
- Ensure compliance with company policies, broadcast regulations, and financial procedures
- Assist with contract documentation, data entry, and reporting tasks
- Support process improvement initiatives to enhance billing accuracy and customer experience
- Process credit card, ACH, and check refunds
- Maintain confidentiality of financial and client information
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1–3 years of experience in billing, customer service, administrative support, or media operations preferred
- Experience in broadcast, advertising, media, or telecommunications industries is a plus
- Strong attention to detail and ability to manage multiple deadlines
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, especially Excel and Outlook
- Experience with broadcast traffic, billing, ERP, or CRM systems preferred
- Strong organizational, problem-solving, and customer service skills
- Knowledge of broadcast advertising terminology and invoicing processes
- Familiarity with traffic and sales systems such as Osi, AOS, Broadway, Wide Orbit Networks, or similar platforms
- Ability to work collaboratively in a deadline-driven environment
- Strong analytical and reconciliation skills
- Fast-paced broadcast or media office environment
- Frequent communication with internal departments, advertisers, and agencies
- May require occasional overtime during month-end or high-volume billing periods
- Maintain a high level of billing accuracy and timeliness
- Deliver responsive and professional customer support
- Meet established productivity and service goals
- Contribute to operational efficiency and client satisfaction
About Us
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair’s AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at www.sbgi.net.
About The Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.
The hourly compensation range for this role is $19.03 to $22.39. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.