Account Representative- Western Region
gearUP
Position Summary: Account Representatives are responsible for growing revenue through inbound and outbound lead generation and managing all aspects of account relationships. Gear Up is currently seeking an Account Rep to help grow our business in the Western Region. Candidates must be in Pacific, Mountain or Central time zones.
Responsibilities:
- Proactively engage and plan with customers 3-6 months in advance of product in-hand date
- Anticipate & determine customer needs and problem solve to ensure customer satisfaction and retention
- Develop a customer focused directed selling assortment prior to planning sessions with customers for the upcoming season
- Build and maintain strong relationships with key decision-makers by fully understanding their needs and customizing solutions that align with their objectives
- Conduct in-person meetings (individual meetings with potential customers, trade shows, industry tournaments/events)
- Grow and service existing accounts while simultaneously prospecting and onboarding new customers
- Accountable for monthly forecast accuracy of sales orders by customer
- Manage on-boarding of new customers and all steps of the sales and ordering process (inclusive of art proofs, product selection, order processes, follow-up post-delivery, etc.)
- Meet monthly and annual sales order goals
- Analyze reporting and use data to inform decision making
- Prioritize, plan and manage time to complete all selling responsibilities in a timely and accurate manner
- Manage sales data in CRM system
- Effectively communicate and present our value proposition at all points in the Customer Journey
- Manage competing priorities while always providing an unmatched level of customer service
- Sell our brands and educate customers on our product offerings and services
- Identify and present new ideas for growth opportunities and market expansion
- Provide consistent, concise, accurate and timely communication to all internal and external parties about your customers
- Work with Production/Art teams to create the customer's vision of their apparel assortment / webstore
- Learn and become adept at using all company and brand systems and processes
- Hands-on building of customer webstores with seasonal apparel selections
- Work with Customer Service to quickly address customer issues
- Travel to events and tradeshows, as needed (generally less than 20%)
Skills & Qualities:
- Self-starters who are highly motivated, goal-oriented, hardworking and passionate aboutteam sports
- Ability to work independently and as part of a high performing team
- Ability to build and cultivate long-standing customer relationships
- Experience with lead generation techniques and marketing automation software desired
- Someone who shows empathy both to their customers and their teammates
- Possess the ability to create connections with others via all mediums - electronic and in-person
- Ability to multi-task and manage competing priorities
- Operate with the highest level of conduct, integrity and confidentiality
- Willingness, aptitude and initiative to learn about products, brands, processes, systems andmarketplace
- Proficient in Microsoft Office software suite
- Proficient working in CRM systems required, experience with Hubspot a plus
- Highly effective oral and written communication skills
- Ability to work a flexible schedule to meet needs of customers and the business inclusive ofevenings and weekends
- Bachelor's degree in business or related field
- 2-3 years of prior B2B/B2C sales experience
- Strong business acumen (sales, revenue, pricing, forecasting, margin, etc)
- Proven track record of achieving targets/goals/quotas
- Athletic or apparel industry experience a plus
- Prolonged periods sitting at a desk and working on a computer
- Viewing computer monitors for extended periods
- Talking, listening, and typing for extended periods
- Ability to travel
Benefits:
Gear Up Sports provides the following employee benefits:
- Paid Time Off (PTO) - 2 weeks (80 hours) per year for full time, accrued at the rate of .042 hours per one hour worked
- Paid Holidays - New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
- Healthcare Benefits - Effective the first of the month following the date of hire:
- Health/Vision/Dental insurance through Regence BlueCross BlueShield
- Life, Disability & Accident Insurance through MetLife - effective 1st of the month following date of hire:
- Group Term Life insurance - company paid
- Long Term Disability insurance - company paid
- Voluntary additional life insurance - for self & dependents
- Voluntary Accident Insurance - for self & dependents
- Flexible Spending Account Plan - allowing pre-tax savings for Health and Dependent Care Expenses
- Health Savings Account - allowing pre-tax savings for Health expenses
- Employee Assistance Plan (EAP) - plan provided through Canopy
- 401(k) Plan - participation after three months of employment with employer-matching contribution
- Flexible Spending Account Plan - allowing pre-tax savings for Health and Dependent Care Expenses
- Health Savings Account - allowing pre-tax savings for Health expenses
- Employee Assistance Plan (EAP) - plan provided through Canopy
- 401(k) Plan - participation after three months of employment with employer-matching contribution
Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment. without regard to individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws. . To comply with Federal law, gearUP participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.